{"id":1900,"date":"2024-02-02T20:58:13","date_gmt":"2024-02-02T20:58:13","guid":{"rendered":"https:\/\/blazingphoenix.net\/?page_id=1900"},"modified":"2025-11-06T17:54:02","modified_gmt":"2025-11-06T17:54:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/eddytheartist.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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1. Can I request a different size or colour?<\/h3><\/div><\/div>
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Yes! Just contact the artist with your preferred colours or dimensions. A new version can be made to suit your space. It won\u2019t be identical, but it will be original in its own right.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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2. Can I personalise the artwork with names or dates?<\/h3><\/div><\/div>
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Absolutely. Eddy\u2019s art is fully handmade and can be customised to include names, dates, or personal touches. See the \u201cPersonalised\u201d section of the website for more details.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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3. Can the artwork be framed?<\/h3><\/div><\/div>
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Yes, framing is available with mount and glass. It will increase the size and cost, so please contact the artist for a quote,<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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4. Do you offer gift wrapping or packaging for special occasions?<\/h3><\/div><\/div>
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Yes! Eddy can wrap your item in a quirky, creative style\u2014perfect for birthdays, anniversaries, or just to surprise someone special. If you\u2019d like a handwritten tag or message included, please specife when ordering. Remember if it’s for a special date, please state when ordering, as this may effect cost and postage.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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5. I know who the gift is for\u2014can you help me choose something?<\/h3><\/div><\/div>
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Eddy is happy to help, just contact him, and he will help find or make something to your requirements. This is the one of the great advantages with buying from an artist like Eddy. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

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6. How much does a commissioned piece cost, and when do I pay?<\/h3><\/div><\/div>
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For bespoke work, Eddy will discuss your needs and provide a quote. A 50% deposit is required before starting, with the balance due on completion. This helps avoid unpaid projects and ensures your piece gets the attention it deserves.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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7. Can I cancel an order and get my money back?<\/h3><\/div><\/div>
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If the item hasn\u2019t been posted or the work hasn\u2019t started, your deposit will be refunded. If the work is underway or finished, the deposit is non-refundable.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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8. How do I care for the artwork once I have it?<\/h3><\/div><\/div>
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Eddy\u2019s pieces are sealed or lacquered on completion to help protect them over time. To keep your artwork looking its best, do the following:
Display it away from direct sunlight, moisture, or extreme temperatures.
Dust gently with a soft brush or cloth\u2014avoid sprays or water.
If framed behind glass, clean the glass only (not the artwork itself).
If you ever need advice on caring for a specific piece, just reach out\u2014Eddy\u2019s happy to help.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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9. Can I collect my order in person?<\/h3><\/div><\/div>
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Yes, for customised or commissioned pieces. Contact Eddy to arrange pickup.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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10. Can I meet the artist?<\/h3><\/div><\/div>
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Yes! Eddy attends events and markets across England and loves meeting customers. Keep an eye on the website or social media for upcoming appearances.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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13. What if the item arrives damaged or faulty?<\/h3><\/div><\/div>
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Eddy takes pride in quality, but things can go wrong in transit. Contact him before returning anything. He\u2019s happy to repair or replace the item. Note: replacements will differ slightly due to the nature of the materials.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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14. What if I don\u2019t like the item once I receive it?<\/h3><\/div><\/div>
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If it\u2019s a shop item, contact Eddy and he\u2019ll try to resolve things. You can request extra images or colour samples swaaches to reduce this happing before buying. For custom pieces, you\u2019ll be offered progress photos unless you prefer a surprise. Returns or changes may incur costs.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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15. What happens if I want changes after receiving the item?<\/h3><\/div><\/div>
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Contact Eddy. He\u2019ll do his best to accommodate you, but please allow time. Replacements will differ slightly, and return postage is your responsibility.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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16. Will adding extra names or details cost more?<\/h3><\/div><\/div>
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Minor changes are usually free, but it depends on the scopy of the work you requier . Contact Eddy with your request and he\u2019ll do his best to help. If it is a mager diffrence then it must be quoted as a customised or commitioned item<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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17. Why is the art priced the way it is?<\/h3><\/div><\/div>
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Each piece is made from upcycled, embellished materials and takes time to create. It\u2019s not mass-produced. If the price feels high, consider purchasing during a special offer\u2014or feel free to pay extra on top of the cost of the item to support a local struggling the artist\u2019s. It is much appricated.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-1900","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/eddytheartist.com\/index.php\/wp-json\/wp\/v2\/pages\/1900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eddytheartist.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eddytheartist.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eddytheartist.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eddytheartist.com\/index.php\/wp-json\/wp\/v2\/comments?post=1900"}],"version-history":[{"count":187,"href":"https:\/\/eddytheartist.com\/index.php\/wp-json\/wp\/v2\/pages\/1900\/revisions"}],"predecessor-version":[{"id":6548,"href":"https:\/\/eddytheartist.com\/index.php\/wp-json\/wp\/v2\/pages\/1900\/revisions\/6548"}],"wp:attachment":[{"href":"https:\/\/eddytheartist.com\/index.php\/wp-json\/wp\/v2\/media?parent=1900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}